How to deal with difficult people by gill hasson waterstones. Dealing with difficult people when dealing with difficult people, our immediate urge is to jump to our own defense. Resolve difficult situations more effectively using winwin strategies. The book can be used as a tool for assisting managers to write policies, and it gives managers important advice such as the need to empower employees to. Dealing with difficult people books by roberta cava. I bought this book because i work with a really controlling, direspectful, condescending girl. Titles in the series focus on each books main themes and action ideas, reduced to a manageable page count for onthego readers.
Smart tactics for overcoming the problem people in your life kindle edition by hasson, gill. When dealing with difficult people, its more effective to be assertive rather than angry. To the uninitiated, difficult people can be the bane of your life, a blot on your landscape and a real pain to work with. Then you can start reading kindle books on your smartphone, tablet, or computer no kindle device required. Understand what makes difficult people tick and how best to handle them learn ways to confidently stand up to. The majority are there because they want to escape their addiction, but there will also be people who feel obliged to attend or are ambivalent about their recovery. Dealing with difficult people book chicago public library. Learn ways to confidently stand up to others and resist the. It is difficult to think of yourself as worthy of love if your mother focused only on herself and her own needs. A worklife4you guide most of us have to deal with difficult people from time to time, particularly if we are in. The dealing with difficult people workshop is an engaging onsite training seminar that provides concrete tools for handling challenging interactions with staff, customers or suppliers.
Experience the fearlessness coming from knowing you can deal with anyone anytime. Understand the different types of troublemakers stay calm and firm when other people cant. Read how to deal with difficult people smart tactics for overcoming the problem people in your life by gill hasson available from rakuten kobo. The book though does take an interesting approach to discussing the topics.
How to bring out the best in people at their worst, dr. You goal in dealing with a tank person is to command respect. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. Gill goes on to explain the key fundamentals to dealing with difficult people. Dealing with difficult people in alcoholics anonymous. Better understand conflict and your role in difficult situations. Difficult people come in every variety that you can imagine.
I think there are some helpful tips in this book and a pretty spot on assessment of the types of difficult people you may run into. Dealing with difficult people by roy lilley goodreads. Often, your immediate response is to shrink or sulk, become defensive or attack. Dealing with difficult people by rhonda scharf nook book. Bo sanchez said in this book that the difficult people were like vampires. So the skills you are going to learn and practice in dealing with difficult people are vital to making it in any business. Dealing with difficult people will convince you that you can connect with anyone and show you how to do it. How many times have you felt like banging your head ag. It probably isnt hard for you to think of a difficult person in your own life. Most people in this world are difficult to deal with, from being spoiled, entitled, or just an ass.
Define the problem once you understand, say how you see it and get a common understanding propose your best. This book is all about dealing with difficult people. Rick kirschner write about how to deal with people that behave like tanks. She has helped tens of thousands of people all over the world, since 2008, learn how to deal with conflicting relationships and she can help you too. How to deal with difficult people audiobook by gill hasson. I read quite a few of the titles, and while most contained parts that resonat. By understanding the motives and individual behaviors of difficult people, you can learn to manage aggression and remain the better person.
The best dealing with difficult people at work book summaries. So you will be assigned specific tasks to magnify important aspects of the knowledge and skills needed to connect with difficult people. Many people go through periods where they dont act their best. Whether its a manager who keeps moving the goal posts, an uncooperative colleague. Read how to deal with difficult people by gill hasson for free with a 30 day free trial. Secrets of dealing with difficult people unlike other books, this 201page book shows you a tested stepbystep problemsolving method to help you calmly and confidently create the positive change you want when dealing with difficult people. The techniques for coping with the difficult people whose descriptions make up the greater part of this book have been tried out and tested by many people who have found that they benefited in a number of ways by learning some techniques to apply in situations that formerly had left them fuming, yelling, or speechless. Most people are difficult would you listen to dealing with difficult people again. Dealing with difficult people goodreads share book. The author recommends five steps to dealing with difficult people or a bad boss. Dealing with difficult people at work is an easytoread guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers.
Elfhelp for dealing with difficult people is a sensible little guidebook empowering readers to achieve peace and harmony in lifes inevitable problem relationships. How to deal with difficult people audiobook by gill. These quick reads, based on mcgrawhill bestsellers, are designed to meet the needs of busy people. Those who attend will also have different motivations for doing so. Dealing with difficult people origin training centre. Dealing with difficult people by chris brady goodreads. I read quite a few of the titles, and while most contained parts that resonated with me, here are my three top dealing with difficult people titles. Dealing with difficult people is a book that presents a lot of bitesized information about how to deal with difficult people. A quick read on strategies for dealing with and understanding the intent and motivations of difficult people. What i love really about this book was not only that we will identify who the vampires are in our lives and how to deal with them, but bo was also encouraging the readers to reflect on ourselves if we are one. How to deal with difficult people by gill hasson book read online. Dealing with difficult people collins business secrets by david brown wed love you to buy this book, and hope you find this page convenient in locating a place of purchase.
Dealing with difficult people book summary, audio summary. The book is a good read to build prospective about dealing with people who are bothering you with their obnoxious attitude. You can learn how to deal with difficult people at work. Dealing with difficult people fast, effective strategies for handling problem people book. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. How difficult a person is for you to deal with depends on your selfesteem, your selfconfidence, and your professional courage at work. Get instant access to over 20,000 summaries of the best business, leadership, and nonfiction books. Coping with conflict, angry people, abusive behavior and rage, you will find the help you need in order to make positive changes in your life. Written by an expert in interpersonal relationships, difficult people. The most important thing is to be aware of who the. Dealing with difficult people 6 powerful strategies guaranteed to improve.
May 05, 2015 and even though i love this little guy with all my heart, at times he can definitely be a difficult person to keep showing love to, especially in the midst of tantrums and tears. Dealing with difficult people hbr emotional intelligence. But there are smarter moves to make when dealing with difficult people. What are the best books and resources for dealing with difficult. Powerful phrases for dealing with difficult people. Have you encountered any of these examples of needing to deal with difficult people at work. Dont get dragged down the old saying is misery loves company. Dealing with difficult people audiobook by amber rain. Here are eight tips for dealing with difficult people at work. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.
They come in every variety and no workplace is without them. Then you can start reading kindle books on your smartphone, tablet, or computer. Actually this book has a lot of helpful, practical advise for identifying difficult people, learning why they act the way they do, and how to respond effectively. Working with difficult people is always a challenge. The book gave examples of behavior types, good advice for dealing with difficult bosses, really does what all the other books do and has you take a look at yourself and your behavior too. The situation proves frustrating, maddening, and sometimes even frightening. Rinpoche gave the following advice on how to deal with apparently difficult people, to two students who worked as caretakers at an fpmt retreat center. Certainly difficult people will give you a bad time, horrible situations and awkward issues to overcome. Learn the 21 tried and true tools which makes you an expert on dealing with difficult people.
Dealing with difficult people in the library is recommended for staff at all levels, from paraprofessionals to administrators. Dealing with difficult people is easier when the person is just generally obnoxious or when the behavior affects more than one person. The book can be used as a tool for assisting managers to write policies, and it gives managers important advice such as the need to empower employees to make onthespot decisions pp. Dealing with difficult people has three goals dealing with difficult people will convince you that you can connect with anyone and show you how to do it. If you want to maintain a relationship with a difficult person, you will. When dealing with people, remember you are not dealing with creatures of logic, but with creatures of. The tricks that experts and top professionals use to overcome difficult people. It is a fun book with great names and descriptions for the various types of people we encounter every day. If you are ready to handle the annoying and troublesome people in your life then dealing with difficult people is for you.
This easytofollow book is essential for managers looking to improve performance, sales people working with difficult people is always a challenge, but its possible to defuse tense situations through an understanding of aggressive behavior. Imagine the impact on your self, your dreams and your business. How to deal with difficult people teaches you about common difficult personalities. My most dear rick and tommy, i hope you are very well and i would like to thank you very much for all your continued dedication and service for sentient beings and the teachings of buddha. Mar 05, 2018 when dealing with difficult people, regardless of type, there are steps you can take to make the best of the situation and work to find a productive outcome. Anger can be contagious, so try to avoid catching the other persons hostility. Her dealing with difficult people has been an international bestseller since 1990 with 24 publishers in 18 languages. While it does not follow the guide by the letter, it does fit perfectly with it.
These difficult people exist because things are empty, totally empty, because things are dependant arisings, depending on causes and conditions, on the base and the thought labeling the base and believing in that. How to deal with difficult people by gill hasson, 9780857085672, available at book depository with free delivery worldwide. This book is designed to help you to enjoy difficult people. Youll also learn how to handle your own emotions and stress levels, so you can handle these difficult people. Advice for dealing with difficult people lama yeshe.
Dealing with difficult people management training institute. Sep 05, 2016 dealing with difficult people is a book that presents a lot of bitesized information about how to deal with difficult people. Dealing with difficult people, by roy lilley will help you navigate the bullies, nitpickers, manipulators, and complainers who drive you crazy at work. Utilize a sixstep process for dealing with difficult people. Identifying different personality types including your own 3. This book and associated audiovisual materials are not intended for use as a source of psychological. Get results fast with this quick, easy guide to the fundamentals of dealing with difficult people includes how to.
It gives you an insight to reflect and listen to their point of view while, asserting your boundaries and responding them in a witty and calm way. Dealing with difficult people will help you navigate the bullies, nitpickers, manipulators and complainers who drive you mad at work. Think first think about the issue from all angles and calm down gain a better understanding of the situation. How to deal with difficult people by gill hasson book. Enter your mobile number or email address below and well send you a link to download the free kindle app. Best dealing with difficult people at work book summaries. How to deal with difficult people ebook by gill hasson. Gill hansson also wrote the book mindfulness and emotional intelligence where it went on and became a best seller. Dealing with difficult people at work or at home pryor. Dealing with difficult people collins business secrets. But, for most people, holding a difficult conversation about a sensitive topic is challenging at work. For a book with just 140 pages it covers a lot of ground, but dont expect indepth coverage. Difficult people or impossible people, to me, are ones who are impossible to deal with because truly their characteristics are impossible to digest.
What are the best books and resources for dealing with. Never again fall victim to those who love to make life miserable for the rest of us. Today, there are smarter moves to make when dealing with a tyrant. The journey of dealing with your difficult people isnt going to be an easy one. Difficult people not only create conflict, they may sabotage conflict resolution plans as well. Advice for dealing with difficult people lama yeshe wisdom. Theyre just examples of the types of behavior that cry out for responsible feedback from a coworker or boss.
Weve all been theretrying valiantly to reason with an incredibly difficult person. But, how difficult a person is for you to deal with depends a lot on such factors as your selfesteem, your selfconfidence, how closely you must work with them on a daily basis, and your professional courage. One one hand, they act as if you guys are besties eww and on the other hand they backstab you oh trust me i have just experienced it today. The journey of dealing with your difficult people isnt going to. Suddenly they knew what to do with the toxic people in their lives. They will suck the life your joy, your self worth out of you. In amber rains book, dealing with difficult people. It will show yo after preaching a series of talks on how to deal with difficult people, many people came up to bo sanchez, scolding him for. This book helps give you the advantage over them by looking into yourself first. Dealing with difficult people and millions of other books are available for amazon kindle. In our broken, sinfilled world, they are everywhere. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional wellbeing at work. Dealing with them is much tougher when they are attacking you, stealthily criticizing you or undermining your professional contribution. Understand what makes difficult people tick and how best to handle them.
Smart tactics for overcoming the problem people in your life by gill hasson at. Once you have the key, you can unlock them, influence them, get them working for you and theyll never notice. Dont be intimidated, or let them take over a meeting. Concrete techniques for dealing with difficult people in the workplace and at home. This book will emancipate many people from years and years of suffering. Then it gives you strategies for how to handle each of these personality types, whether in your family or at work. The paperback of the how to deal with difficult people. Aug 10, 2018 the 5 steps to deal with difficult people.
However, i think the book wouldve benefited from a few case studies and specific examples. This workbook is a companion piece to our dealing with difficult people guide. Some people are just plain difficultor, at least, we have difficulty dealing with them. Here are some quick tips on how to deal with some common difficult personality types to maintain. The book how to deal with difficult people written by gill hasson talks exactly that.